When ClarityFlow set out to expand into international markets, we were met with an overwhelming surge of customer service inquiries. As a fast-scaling SaaS company focused on helping teams communicate clearly through video and async tools, our mission depended on maintaining a stellar user experience. But our existing support model wasn’t keeping up—time zone conflicts, scattered inquiries across platforms, and outdated chatbot tools were slowing us down.
That’s when we discovered Intelswift, and it quickly became one of the most transformative decisions we’ve made.
Seamless AI-Powered Support, 24/7
We first encountered Intelswift during our Q3 tech stack evaluation. The platform’s promise of AI-powered, always-on support across all major communication channels intrigued us. Within the first week of the 21-day free trial, we saw a significant shift: response time improved, customers stayed engaged, and support escalations became more intelligent.
Unlike our previous chatbot provider, Intelswift’s AI agents retained context, understood complex queries, and seamlessly escalated to human agents when necessary. If an agent was unavailable, the AI would auto-generate a support ticket—cutting down missed follow-ups by over 80%.
For the first time, we weren’t just reacting to customer problems—we were resolving them before they escalated. That created not just happier users, but also a more confident and motivated support team.
Measurable Impact: Higher Conversions, Happier Clients
Over a 60-day performance analysis post-implementation, we recorded a 9.7x increase in conversion rates. New users interacting with Intelswift’s smart agents were more likely to:
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Sign up for a free trial
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Convert to paid plans
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Book demo calls directly from the chat
Even more impressive was the improvement in our Customer Satisfaction Score (CSAT)—a 26.4% jump, outperforming Intelswift’s own forecasted 25% uplift. The experience felt like we’d upgraded our support team overnight with intelligent, fast, and polite agents that never sleep.
Flawless Integrations with Our Workflow
One of Intelswift’s greatest strengths is its deep integration with the tools we already relied on. It synced effortlessly with:
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Slack – for internal alerts
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Salesforce – for real-time CRM updates
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Calendly – for booking meetings and demos
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Mailchimp – for email campaigns
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Zendesk – for centralized ticket management
No more bouncing between dashboards. Intelswift’s automation triggers kept every team in the loop and every customer action followed up—all from a single interface.
One Hub for Multi-Channel Conversations
Our customers reach out across WhatsApp, Facebook Messenger, Instagram DMs, and website chat. Managing these fragmented channels was a logistical nightmare—until Intelswift brought everything under one roof.
The unified dashboard allowed our support team to view and respond to inquiries across platforms, maintaining brand consistency and improving efficiency. We also began leveraging Intelswift’s video call support for onboarding and technical demos—something our clients raved about.
Fast Onboarding & Scalable Infrastructure
Getting started with Intelswift was a breeze. Their onboarding team was responsive and thorough, helping us go live in under 48 hours. Agent training took less than a day thanks to the intuitive UI and guided walkthroughs.
As we scale, Intelswift scales with us. The AI continuously learns from past interactions, handling more tickets with higher precision. It’s a future-ready solution for companies looking to grow without sacrificing customer experience.
Bonus: Internal Support Automation
Unexpectedly, our HR and IT teams have also adopted Intelswift to automate FAQs, onboarding processes, and employee helpdesk tasks. It’s evolved from a customer support tool into a company-wide automation platform, reducing internal workload significantly.
Meet the Minds Behind Intelswift
Founded by a powerhouse team, Intelswift stands on a foundation of industry expertise and vision:
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Marian Rydzanych (CEO/CTO) – With 13+ years in tech giants like Cisco, Apple, and Zoom, Marian brings deep technical know-how and product strategy.
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Oksana Budz (CBDO) – Former Maybach executive, with 2 Master’s degrees earned in the U.S., she leads business development and partner strategy.
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Iuliia Demchyk (CTO) – With 10+ years in finance and B2B sales, Iuliia helps shape the platform’s enterprise-grade capabilities.
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Together, they launched Intelswift in March 2025, following the initial concept phase in May 2024, quickly making waves in the AI-driven support space.
Final Thoughts
For us at ClarityFlow, Intelswift didn’t just solve our scaling challenges—it elevated our entire customer experience. From AI-powered helpdesk solutions to multi-channel automation and real-time ticketing, it has become a cornerstone of our growth strategy.
Whether you’re a startup or a global enterprise, Intelswift is an investment that pays dividends in customer satisfaction, team productivity, and operational efficiency.
🔗 Visit: https://intelswift.com/
📧 Contact: obudz@intelswift.com
📍 Location: Tallinn, Estonia
🔗 LinkedIn: Intelswift on LinkedIn
