The Ticket Support Script is online software from Stivasoft, in the form of a PHP helpdesk that you can use for managing requests related to customer support, within a centralized location. It is paid online help desk software available with a onetime payment and can be installed easily. You can also customize the software, using it as a helpdesk online as well as for managing tickets.
Features
- Ticket Support Script offers a panel to customers, where they can talk with your staff regarding any queries or the work in a password secured environment.
- The support ticket system can be used by support members. They can make use of messages that are already canned for the routine or regular situations. These are useful in standard situations and can assist your employees to focus on providing actual customer support, instead of wasting their valuable time in answering standard queries.
- The software also allows you to create a backup of your database in the server.
- An export feature is also offered in order to store any current information in the computer.
- The software offers a great tool for handling customer support queries and requests. The actions can be applied to several tickets. You can also export tickets or edit/delete them and even update the status automatically.
- Tickets can also be added manually by the support members for a client, so that you get a centralized solution for all requests by customers.
- When the client makes a response or a support member replies, the status of the ticket is automatically changed.
- The software offers a secure login for each support member along with limited access. There are many options or settings that you can customize, so that only those having the administration rights over the helpdesk system will be able to access it.
- All activities that are being conducted by the support members can be tracked by the software, so that it ensures you have complete control in the support system and the communications being made by your support members at the helpdesk center.
- Support for several languages is provided by the system. This will help businesses to better handle several language translations, being useful for the admin personnel as well as the front end service. The helpdesk, thus, becomes a multilingual online support system and users can use any language of their choice while placing their requests or queries.
The Good
Ticket Support Script also offers standard messages that can be used in commonly occurring situations. This reduces the time for the response and also increases the quality of the service. The instructions for installing the software are easy to follow and it offers a very intuitive and easy online interface. The product is also very customizable, with good support being offered by the developers.
The Bad
You might face difficulty in installing it, but a free service for installation is also offered by Stivasoft.
Summary
Stivasoft’s Ticket Support Script is online desk system software that can be used for easy handling of all your customers’ requests as well as for ticket support. The software offers businesses the best automated helpdesk software that is capable of improving your customer support and also for organizing support requests and achieving optimum workflow.
Worth Using Application – Try Stivasoft’s Ticket Support script
