Watson Assistant

Watson Assistant, created by IBM, one of the industry’s leaders in artificial intelligence, is one of the most advanced AI-powered chatbots on the market. Watson Assistant, which has been pre-trained with content from your specific industry, can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for clarification, direct them to human representatives, and even make training recommendations to hone its conversational abilities.

Watson Assistant can be accessed through your website, messaging channels, customer service tools, and mobile app. The chatbot also includes a visual dialogue editor, so you don’t need any coding knowledge to create it.

Anywhere, Provide Exceptional Customer Experiences

IBM Watson Assistant employs artificial intelligence to provide fast, consistent, and accurate answers across any application, device, or channel by understanding customers in context. With the leader in trustworthy AI, you can say goodbye to long wait times, time-consuming searches, and unhelpful chatbots.

More Comprehensive

More topics and content are easily recognised than by any other chatbot. With robust topic understanding, AI-powered intelligent search, and human-agent handoff, you can provide your customers with truly accurate and complete answers.

Faster, More Beneficial, and More Consistent Than Ever Before

Customers want to interact with you, and being prepared for every use case is critical. Watson Assistant and natural language processing (NLP) improve the user experience on the channels that they use the most.

More Adaptable

You can keep the conversation going by adeptly using AI that adapts to customer needs and does not break when conversations deviate.

There Are No Restrictions, Complications, or Codes to Worry About

Without writing a single line of code, you can create and launch a highly intelligent, AI-powered virtual agent in an hour. To get things done for your customers, connect to existing content sources and applications.

Perfect and Complete

Integrate with existing channels and back-end systems to complete your customers’ journey and future-proof their experiences. The robust integrations of Watson Assistant can answer questions, perform transactions, and route customers to the agents they require.

Simple and Easy

You can actively build a better customer experience without a computer science degree. By using a drag-and-drop interface to build dialogue, you can be up and running in minutes. Then, customise your chatbot to match your brand and embed it in your website with a simple copy and paste.