Support.cc by 500apps is an all-in-one helpdesk ticketing system that offers your customers faster and better Support. It aids in serving the customer, increasing productivity, increasing customer satisfaction, and saving time and money. With minimal effort, you can use your customer support software to manage tickets and provide a knowledge base to meet your customers’ needs. For $14.99 per user, you can get access to 50 apps.

Support.cc is a cloud-based customer service platform enabling businesses of all sizes to continue providing exceptional customer service. Support.cc facilitates ticket resolution across platforms by converting email, online, phone, chat, and social media requests into tickets. You can also automate workflows, enable self-service, monitor SLAs, and track analytics to stay on top of all customer support issues. Pre-installed services on Support.cc include an AI-powered support chatbot, predictive Support, and field service management.

The Support Suite lets your firm interact with customers naturally while keeping them informed about what’s happening behind the scenes. It is brilliant enough to handle complex requirements while remaining simple enough to get started as quickly as possible.

Support.cc Product Overview

Ticket Management

To better serve your customers, manage your customer service tickets quickly and easily with Support’s advanced ticketing software.

Knowledge Base

Use knowledge-base software features to collect, organize, and store content. This allows for quick and easy editing, organizing, and adding content.

Helpdesk Automation

You can create triggers, responses, workflows, and more with a few clicks for better helpdesk automation, ensuring that your customers’ issues are resolved.

Advanced Reports                  

Create reports in just a few clicks to get a comprehensive view of your customer service insights and determine how well your support team performs.

Support.cc FAQS

What platforms is Support.cc compatible with?

  • Any web-based platform

Who are the primary Support.cc user groups?

  • Large Enterprises, Medium Businesses, and Small Businesses

What is the primary purpose of Support.cc?

  • To manage helpdesk tickets.

Is there an API available from Support.cc?

  • It does not.

Is Support.cc compatible with other apps?

  • Apps for social media

Does Support.cc provide guides, tutorials, or customer service?

  • It does, indeed, provide.

Does Support.cc support multiple users (e.g., teams)?

  • It certainly does.

What are some of the applications that Support.cc is frequently used in conjunction with?

  • Nil

Final Words

Live chat analytics provide businesses with quantitative insight into customer satisfaction and agent performance, enabling them to improve their customer service constantly. Support.cc also provides a consistent user experience for agents, ensuring they are productive on all occasions.